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It was a pleasure dealing with Mr. Porter and Susie. They were patient, knowledgeable and didn't pressure or rush me. Mr. Porter spent a great deal of time patiently going over all the features . I'm a very satisified customer. It is a pleasure to not have to "wheel and deal " to buy a car. Honest and straight forward , and very professional.   LM

outstanding treatment at collison repair. a gentleman named david did a great job of handling my problems. thanks     WM           

It is a pleasure to deal with Nancy. She is an expert in making the customer feel comfortable and confident. She goes the extra mile. She makes sure every detail is taken careof and even though you know she is very busy she makes you think you are very special.       II                      

Have been a customer for more than 4 years and will remain so in the future. From Sales to Service this is one well run Company which treats its customers with the utmost courtesy, respect and professionalism. Never had any problems in the past and I know I never will in the future as well.    UW   

It was a great experience. Both of my parents bought Cadillacs from Claude Nolan in the 1970s, and it was my turn to follow a family tradition. I remember as a child the salesman being so nice to my mother. It was good to see that even after forty years, some things haven't changed.    RA                         

I would like to thank Joe who is over repairs and Bill Sheffield for the feeling like you are a friend not just a customer.  TM

James Zawacki has always provided me with excellent service and pleasant service experience! Thank you James for making it easy and a pleasurable visit each time!  EW

The Super charger went out. G.M. said none in stock. Pulled from shelf. Thanks to these great people of handling the situation. Bill service manager.And bless her heart. Nancy. I ha a loaner for 3 weeks.Claude Nolan paid my car payment for the month of January, 2013.'Is that nice or going to the limit of service. I think so.Glad we have Dealers in Claude Nolan's prestige. Thank you.  RC

My first visit to this dealership...everything went smoothly....Thanks   FN

Best service of anybody in Jacksonville. Excellent personnel at every level. Mr. Strickland is n ever too busy to speak to me each and every time I am in the showroom  Mr. Rodgers continues to take care of us -- always goes the extra mile to take care of our concerns. He takes a personal interest in our concerns -- helpful in every way. Claude Nolan Cadillac is our Dealer has been since 1983!  RZ

Nancy is the best! Always gives her customers her all!  SM

The best service that I have ever received in all of the years that I have owned a Cadillac.  BN

I enjoy going for service at Claude Nolan when I need it. I am so glad that I got a 2011 DTS when I did because we like a large car and trunk. Thanks to Steve for advising us before the DTS was no longer provided. I believe Cadillac made a mistake taking it off the market.  ED

Nancy is the best. The World needs more Nancy's. She is the best.  JK

We had an excellent experience. In fact we bought 2 SRXs. Bruce Strickland and the entire staff were a pleasure to work with.  VP

John made buying a new car a pleasant experience.  HH

I love everyone at Claude Nolan Cadillac! This is the second car I have purchased from their store. From sales to service, everyone really works hard to make sure I am completely happy with my car. I would like to say a special thanks to Marc Helmick, Suzie Laxton, Steve Terbrueggen and James Zawacki for always taking care of me!  VG

Steve Terbrueggen is an excellent sales consultant.  VM

We are always treated with the utmost professional customer service at Claude Nolan Cadillac. Steve Terbrugan has always been absolutely professional, gentlemenly, entheuaiastic, and a joy to work with. Everyone at Claude Nolan is completely professional and simply a pleasure to know. Thank you.  NC

Very impressed with the salesman Bob. He definitely knows his business. He spent a lot of time explaining the mechanisms of my new SRX. Please share this with him. Thank you   PB

I have owned or leased Cadillacs for the past 25+ years and have always had a great experience in buying or leasing a new Cadillac. This last experience with Claude Nolan was wonderful as always. The salesman was very knowledgable and wonderful to work with along with the General Manager. I will do all of my servicing needs with Claude Nolan and continue to be a Cadillac owner as long as possible. The service department at Claude Nolan has always been most efficient and caring of my needs.   HE

Just a great experience. It was an absolute pleasure throughout the entire process. Mark was an excellent salesperson and we are completely satisfied. PB

Steve Groner made our experience excellent. We have already referred someone to him. We could not be more satisfied. WP

This was my first time to have a Cadillac serviced as it is my first Cadillac. Very friendly and professional service. A real treat to take a car to Claude Nolan--you feel respected and meet professionals concerned about customer service.

The service writer/specialist did a superb job of answering questions on the vehicle. So far, my first Cadillac (CTS) has performed flawlessly and no maintenance problems whatsoever. I heard Cadillacs were maintenance intensive--this is just unfounded.

I look forward to doing business with Claude Nolan Cadillac--of course, Mr. Chuck Motes, the representative who sold me the car, made this possible. There is just no way anyone other than Chuck Motes could have sold me a Cadillac. I came to your dealership because my wife saw an ad in the Times-Union and wanted a Cadillac. I told her the ad was most likely mis-leading, but we would go--and Chuck even did better than the add--thus placing us in the most fabulous automobile I have ever owned. (the Chrome rims made the deal happen!!)

Doug Burnett

Major General (R) United States Air Force/Florida National Guard









Service Dept: Nancy G always gives professional warm service. It keeps us coming back to Claude Nolan for ALL our automotive needs.  KS





Our experience with Claude Nolan Cadillac was much better than we expected. The salesman, Steve Terbrueggen went above and beyond to help us. He is super with his customers! Thanks, Steve for all your help! We will refer a friend to see you!  AG









Pleasant and quick!  JH



There was no pressure, whick is very important to me when I am making decisions. From the first time we went into the dealership till we drove out my new car; everyone went out of their way to make this an enjoyable experience.  BD


David Griggs and service dept. were thorough and prompt in completing repair.  IS

Nancy handles my service and as usual it was superb! Thank you so much for good service.  AK


Excellent.  RL

Chuck Motes always make a seamless transaction. Excellent Customer service!!  SF

Very professional.  MB

My car was diagnosed with a problem and it was resolved in a very timely manner. John Smith, our service advisor, is an asset to the dealership and he makes sure that every detail is handled efficiently and properly. I definitely recommend Claude Nolan to friends and my family.  MS

The many years I have used this dealer , outstanding!  GH

My experience at Claude Nolan is always good! James always treats me so well and is knowledgeable as well. Thank you for the great service!  JF

John Smith and the service technician are always professional and helpful. All other members of your staff are always friendly and cheerful. They are obviously happy in their employment at Claude Nolan Cadillac. Service over the past few months has included the left front hub bearing, transmission service, and replacement of four Michelin tires,and the replacement of gaskets and other items due to excessive engine oil leaks. I look forward to continued business at Claude Nolan Cadillac.  WP

Nancy Germano always exceeds any reasonable expectations. She goes out of her way to be sure this customer is COMPLETELY satisfied. We continue to be grateful to Nancy and Claude Nolan.  GC

Brought the car in, they checked it, found the problem, corrected it and I was back on the road within 45 minutes!  MO

I would like to thank John Cummins, for making me feel like I was buying my car from one of my family.  TO

Service was guick and excellent.  EP

Having had a very bad experience at another Cadillac Dealership in Jacksonville, I was very reluctant to go to another one. My son insisted that I should visited your showroom on August 29 after my granddaughter’s soccer game. I was fortunate to be greeted by Shaun Copenhaver. He had only been employed by your dealership for one week. He won me over with his vast knowledge of the vehicle, his demonstration of the vehicle’s performance, and his kind, professional demeanor. He is definitely an asset to your wonderful organization. I would like to cast my vote to Shaun for the BEST SALES CONSULTANT in the city of Jacksonville, Florida. Sincerely yours, SB

As always I'm extremely pleased with the level of service at Claude Nolan Cadillac. I actually have a Cadillac dealership and service department about 5 minutes from my home, but I have elected to drive the 30 minutes to Claude Nolan because of the impeccable service that is provided. The service at Claude Nolan is top notch and more importantly it is consistent each and every time that I have my vehicle serviced. I'd like to extend a special acknowledgement to James Zawacki who has helped me with my vehicle servicing on several occasions. James and the rest of the service staff recognize returning customers and do their best to make us real comfortable and at ease. I'd also like to mention the appreciation that I have for the extra work Claude Nolan has done to create a computerized system that allows the service personnel to use tablet PCs. The tablets are great because the service people are able to respond to questions about servicing on the spot. They are instantly able to show you the cost and services that will be provided right on the tablet. This is in stark contrast to other Cadillac dealerships that I have been to in Jacksonville and Orlando where they do not have a portable computerized system. Entering customer information on the tablet PCs is so much more professional than writing the information on scraps of paper and running back to the office. I think that Claude Nolan's attention to detail is to be commended and should be recognized. In my mind they are the service leader for all dealerships in Northeast Florida. KA


Steve is an excellent sales rep. Your whole staff is excellent. That is why we keep returning. WW